Welcome to NADP's 2009 Webinars, your source for online education. The 2009 Webinar series offers a wide variety of topics from contact center best practices to dental fraud schemes to provider profiling to social media to CAPH Dental Survey and much more. Register for one, several or all now. 

Your company demands excellence. Success in the dental benefits market requires creativity and cutting edge solutions. That's why you turn to NADP Webinars, known for their commitment to quality and focus on dental benefit topics. NADP provides live, real-time, online Webinars and "on-demand Webinars" which are recordings of previous live Webinars. Check back here often to see new Webinar offerings.

Contact Center Economics: A Productivity Discussion
(July 23, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

These days, contact center costs are getting more attention than ever and the pressure is being felt at all levels of the organization. With labor being the majority of the call center budget, the “get leaner” battle cry can lead to quick decisions...

Detecting New & Emerging Dental Fraud Schemes
(August 6, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Dental fraud, abuse and overpayments result in losses up to $11 billion annually for dental plans nationwide. Discover ways dental payors can detect and prevent fraud, abuse and overpayments

Keeping It Together: How You Can Change Your Relationship With Stress
(August 19, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Research is clear that some people handle stress better than others in the face of change and uncertainty. This session draws from cutting-edge research and IHHP’s work with Olympic medalists, the U.S. Army and high performing leaders around the globe.

The CAHPS Dental Plan Survey
(August 26, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program develops and supports the use of a comprehensive and evolving family of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers, such as the communication skills of providers and the accessibility of services.

Member Experience For Health Plans: Why And How Health And Dental Plans Must Embrace Strategic Healthcare Communications
(September 1, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Health plans can't afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. Based on Forrester Research.

Utilizing Provider Profiling To Improve Effectiveness of Claim Review
(September 9, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Discuss how to utilize real data to show how sophisticated analytic tools and a cross payer database can be utilized to improve dental benefit offerings.

Moving Beyond The Contact Center Queue: Focusing on the Real-Time Customer
(September 16, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

One thing is certain in every call center, no two days are exactly the same. Call centers are often caught in the middle of growth and change - keeping both the organization and customers engaged and satisfied. During this session, Tim Montgomery, NADP's 2008 highest rated webinar presenter, shares ...

The New Insurance Landscape: Changing Environments, Changing Workplace, Changing Workforce
(October 7, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

All industries are feeling the crunch of the difficult economy. However, the insurance industry`s employment outlook remains relatively competitive. Unfortunately, our industry is going to be hit hard by the retirement of the baby boomer generation. Many organizations are not prepared for this coming challenge because training and development programs have lost favor in the dirve to cut costs.

The Role Of Inflammation & Periodontal Disease: I's Not Just About Bacteria
(October 20, 2009 at 1:30 PM EDT, 12:30 PM CDT, 11:30 AM MDT, 10:30 AM PDT)

Dr. Susan Karabin will discuss the role of inflammation in the body and how inflammation is responsible for periodontal desease in the oral cavity.

Corporate Blogs: Why You Need One
(November 4, 2009 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST)
More Information Coming Soon

Free Webtools That Can Help You Improve Your Business
(November 12, 2009 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST)
More Information Coming Soon

NADP Grassroots Webinar: No Taxation Without Representation (April 2, 2009)
Free Call-to-Action Webinar

Recruit, Insource Or Outsource: Develop The Support Strategy That Is Right For Your Organization (July 31, 2008)

The insurance/managed care industry is at the onset of a national talent crunch.

Best Practices: Successful Exhibition Marketing In The New Paradigm (June 19, 2008)

Discover ways to increase exhibit traffic and attendee satisfaction through appealing to the senses and mind of the exhibit visitor.

The Value Of A Dental Benefit Using An Evidence-Based ROI Model (May 15, 2008)

Dr. Jed Jacobson discusses the connection between oral health and overall health and the benefit of using an evidence-based ROI Model.

e-Communities & NADP's e-Community Demo - FREE (April 8, 2008)

What is an e-Community? How did they get started and how are they used? Registration is limited to the first 50 sites that register. This session will be recorded and offered later on-demand.

NADP LOTS Training Demo - FREE (April 2, 2008)

Web demo of NADP's new Legislative Online Training Search Tool, (LOTS). Limited to the first 50 sites that register.