Welcome to NADP's 2010 Webinars, your source for online education. The 2010 Webinar series offers a wide variety of topics from contact center trends to e-marketing and social media to the impact of the new economy and much more. Register for one, several or all of the hour-long Webinars today. 

Your company demands excellence. Success in the dental benefits market requires creativity and cutting edge solutions. That's why you turn to NADP Webinars, known for their commitment to quality and focus on dental benefit topics. NADP provides live, real-time, online Webinars and "on-demand Webinars" which are recordings of previous live Webinars. Check back here often to see new Webinar offerings. 

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NEW 2010 DISCOUNT: 
50% OFF when you purchase all twelve 2010 programs!! 

Note that the discount will be applied after you have placed all 12 programs into your online shopping cart.  For programs that have already occurred live, you will automatically receive instructions for accessing the recorded webinar.  

Is Your Networking Working?
(August 17, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Discover how to maximize your circle of influence and grow your customer base using Plaxo, LinkedIn, Twitter, Facebook, YouTube and more by adapting your message to the audience you want to attract. Learn why a well thought out Blog can really pay off. Networking is the key to unlocking your own potential.

Growing Customer Relationships With Email Marketing
(September 7, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)
Discover how to utilize email marketing as a tool to build meaningful relationships with your clients. This webinar focuses on the basics of email marketing and touches on advanced topics such as testing, list management and measurement. Relevant examples from the dental benefits industry will be featured.

The Dental Benefits Marketplace Response To A New Economy
(October 20, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)
Who better than a widely recognized benefits administration and brokers sales support expert to advise NADP members on the state of purchasers, and how their challenges just to keep their doors open is reshaping the market for dental benefits?.

The Challenges Of Healthcare And Dental Fraud
(November 9, 2010 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST)
Health care and dental fraud is the deliberate submittal of false claims to private health and dental insurance plans or tax-funded public health insurance programs such as Medicare and Medicaid. The National Health Care Anti-Fraud Association estimates conservatively that at least three percent — or more than sixty billion dollars each year — is lost to health care and dental fraud.

The Future Of Health And Dental Brands And Social Media
(December 14, 2010 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST)
With so many options available today to present your brand online and so much competition, it's not just important to have a cohesive identity, but also to have one that stands head and shoulders above the ever-growing crowd!

Really Real Time Dental Payor Options (July 21, 2010)
Highlighting real-world experiences of a dental payer, this presentation will focus on the adoption and support of a real-time, insured patient visit. Panelists will discuss the benefits of applying real-time technology from pre-service eligibility through A/R settlement from the perspective of the payer, provider and practice management system vendor.

Come Together: Generational Differences And How to Effectively Work With Someone Much Older or Younger than You (June 22, 2010)

When two or more generations work side by side, there are bound to be differences in the way they approach work. This presentation will focus on how you can work and collaborate effectively with someone much older or younger than you - and enjoy it!

Product Development & Design: How To Modify For Technology Needs (May 26, 2010)

Technology plays an important role in the product development and design process.

Contact Center Trends (May 4, 2010)

A recent survey found that less than 5% of organizations fall into the category of providing "world-class" contact center service and more than 70% are rated average or below. The internet has made every company's service abilities transparent and customers know they're in more control than ever. The contact center is on the front-line of the customer service battle and moving the organization's mindset to focusing on "world-class" is becoming a requirement of survival.

Product Development & Design: An Initial Look For The Dental Benefits Space (March 15, 2010)

Healthcare Reform is posed to create the perfect storm that forces the dental benefits industry to rethink its current products, services and processes. Get a jumpstart on the pending reform legislation and begin thinking now about new product development and design. Scott Klososky will discuss a customized process for new product development and design for the dental benefits space.

Operational Support For A Changing Healthcare Environment (February 16, 2010)

As you know, the health and dental insurance industries are on the verge of a "perfect storm." Has your organization considered how you will address the numerous simultaneous changes to insurance? Do you have partners in place to support these waves of change?

The New Insurance Landscape: Changing Environments, Changing Workplace, Changing Workforce (October 7, 2009)

All industries are feeling the crunch of the difficult economy. However, the insurance industry`s employment outlook remains relatively competitive. Unfortunately, our industry is going to be hit hard by the retirement of the baby boomer generation. Many organizations are not prepared for this coming challenge because training and development programs have lost favor in the dirve to cut costs.

Utilizing Provider Profiling To Improve Effectiveness of Claim Review (September 9, 2009)
Discuss how to utilize real data to show how sophisticated analytic tools and a cross payer database can be utilized to improve dental benefit offerings.

Member Experience For Health Plans: Why And How Health And Dental Plans Must Embrace Strategic Healthcare Communications (September 1, 2009)

Health plans can't afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. Based on Forrester Research.

The CAHPS Dental Plan Survey (August 26, 2009)
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program develops and supports the use of a comprehensive and evolving family of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers, such as the communication skills of providers and the accessibility of services.

Keeping It Together: How You Can Change Your Relationship With Stress (August 19, 2009)

Research is clear that some people handle stress better than others in the face of change and uncertainty. This session draws from cutting-edge research and IHHP’s work with Olympic medalists, the U.S. Army and high performing leaders around the globe.

Detecting New & Emerging Dental Fraud Schemes (August 6, 2009)

Dental fraud, abuse and overpayments result in losses up to $11 billion annually for dental plans nationwide. Discover ways dental payors can detect and prevent fraud, abuse and overpayments

Contact Center Economics: A Productivity Discussion (July 23, 2009)
These days, contact center costs are getting more attention than ever and the pressure is being felt at all levels of the organization. With labor being the majority of the call center budget, the "get leaner" battle cry can lead to quick decisions...

Leadership In Time Of Turbulence (July 1, 2009)

Leadership In Time Of Turbulence: Two Traps and Two Tools to Help People Lead in Challenging Times
This Webinar is designed to meet the demands of this unprecedented time and place in the economy. It is based on one key principal of human performance:

NADP Grassroots Webinar: No Taxation Without Representation (April 2, 2009)
Free Call-to-Action Webinar

Recruit, Insource Or Outsource: Develop The Support Strategy That Is Right For Your Organization (July 31, 2008)

The insurance/managed care industry is at the onset of a national talent crunch.

Best Practices: Successful Exhibition Marketing In The New Paradigm (June 19, 2008)

Discover ways to increase exhibit traffic and attendee satisfaction through appealing to the senses and mind of the exhibit visitor.

The Value Of A Dental Benefit Using An Evidence-Based ROI Model (May 15, 2008)

Dr. Jed Jacobson discusses the connection between oral health and overall health and the benefit of using an evidence-based ROI Model.

e-Communities & NADP's e-Community Demo - FREE (April 8, 2008)

What is an e-Community? How did they get started and how are they used? Registration is limited to the first 50 sites that register. This session will be recorded and offered later on-demand.