Operational Support For A Changing Healthcare Environment (February 16, 2010)

As you know, the health and dental insurance industries are on the verge of a "perfect storm." Has your organization considered how you will address the numerous simultaneous changes to insurance? Do you have partners in place to support these waves of change?

The New Insurance Landscape: Changing Environments, Changing Workplace, Changing Workforce (October 7, 2009)

All industries are feeling the crunch of the difficult economy. However, the insurance industry`s employment outlook remains relatively competitive. Unfortunately, our industry is going to be hit hard by the retirement of the baby boomer generation. Many organizations are not prepared for this coming challenge because training and development programs have lost favor in the dirve to cut costs.

Utilizing Provider Profiling To Improve Effectiveness of Claim Review (September 9, 2009)
Discuss how to utilize real data to show how sophisticated analytic tools and a cross payer database can be utilized to improve dental benefit offerings.

Member Experience For Health Plans: Why And How Health And Dental Plans Must Embrace Strategic Healthcare Communications (September 1, 2009)

Health plans can't afford to deliver subpar member experiences any longer. With a growing individual market, increased cost shifting, and a rising focus on disease and wellness management, strong member experience practices are the price of entry, and exceptional experiences are critical for differentiation. Based on Forrester Research.

The CAHPS Dental Plan Survey (August 26, 2009)
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program develops and supports the use of a comprehensive and evolving family of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers, such as the communication skills of providers and the accessibility of services.

Keeping It Together: How You Can Change Your Relationship With Stress (August 19, 2009)

Research is clear that some people handle stress better than others in the face of change and uncertainty. This session draws from cutting-edge research and IHHP’s work with Olympic medalists, the U.S. Army and high performing leaders around the globe.

Detecting New & Emerging Dental Fraud Schemes (August 6, 2009)

Dental fraud, abuse and overpayments result in losses up to $11 billion annually for dental plans nationwide. Discover ways dental payors can detect and prevent fraud, abuse and overpayments

Contact Center Economics: A Productivity Discussion (July 23, 2009)
These days, contact center costs are getting more attention than ever and the pressure is being felt at all levels of the organization. With labor being the majority of the call center budget, the "get leaner" battle cry can lead to quick decisions...

Leadership In Time Of Turbulence (July 1, 2009)

Leadership In Time Of Turbulence: Two Traps and Two Tools to Help People Lead in Challenging Times
This Webinar is designed to meet the demands of this unprecedented time and place in the economy. It is based on one key principal of human performance:

NADP Grassroots Webinar: No Taxation Without Representation (April 2, 2009)
Free Call-to-Action Webinar

Recruit, Insource Or Outsource: Develop The Support Strategy That Is Right For Your Organization (July 31, 2008)

The insurance/managed care industry is at the onset of a national talent crunch.

Best Practices: Successful Exhibition Marketing In The New Paradigm (June 19, 2008)

Discover ways to increase exhibit traffic and attendee satisfaction through appealing to the senses and mind of the exhibit visitor.

The Value Of A Dental Benefit Using An Evidence-Based ROI Model (May 15, 2008)

Dr. Jed Jacobson discusses the connection between oral health and overall health and the benefit of using an evidence-based ROI Model.

e-Communities & NADP's e-Community Demo - FREE (April 8, 2008)

What is an e-Community? How did they get started and how are they used? Registration is limited to the first 50 sites that register. This session will be recorded and offered later on-demand.