Product Development & Design: An Initial Look For The Dental Benefits Space
(March 15, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Healthcare Reform is posed to create the perfect storm that forces the dental benefits industry to rethink its current products, services and processes. Get a jumpstart on the pending reform legislation and begin thinking now about new product development and design. Scott Klososky will discuss a customized process for new product development and design for the dental benefits space.

The New Economy's Impact On Providers
(March 24, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

What impact, if any, is the Great Recession of 2009 having on dental providers? What do providers expect for 2010 with the slow recovery of the economy? What changes are they making and what do they expect in the near future.

Contact Center Trends
(April 27, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

A recent survey found that less than 5% of organizations fall into the category of providing "world-class" contact center service and more than 70% are rated average or below. The internet has made every company's service abilities transparent and customers know they're in more control than ever. The contact center is on the front-line of the customer service battle and moving the organization's mindset to focusing on "world-class" is becoming a requirement of survival.

Product Development & Design: How To Modify For Technology Needs
(May 26, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Technology plays an important role in the product development and design process.

Come Together: Generational Differences And How to Effectively Work With Someone Much Older or Younger than You
(June 22, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

When two or more generations work side by side, there are bound to be differences in the way they approach work. This presentation will focus on how you can work and collaborate effectively with someone much older or younger than you - and enjoy it!

Really Real Time Dental Payor Options
(July 21, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

More information on this program is coming soon.

Is Your Networking Working?
(August 17, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

Discover how to maximize your circle of influence and grow your customer base using Plaxo, LinkedIn, Twitter, Facebook, YouTube and more by adapting your message to the audience you want to attract. Learn why a well thought out Blog can really pay off. Networking is the key to unlocking your own potential.

Growing Customer Relationships With Email Marketing
(September 7, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

More information on this program is coming soon.

The Dental Benefits Marketplace Response To A New Economy
(October 20, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT)

More information on this program is coming soon.

The Challenges Of Healthcare And Dental Fraud
(November 9, 2010 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST)

More information on this program is coming soon.

The Future Of Health And Dental Brands And Social Media
(December 7, 2010 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST)

More information on this program is coming soon.